Financial Market Infrastructure Execution: Regulatory Platform Customer Integrations
In the fast-paced world of financial markets, the constant evolution of Trade & Transaction Reporting regulations poses a significant challenge for firms aiming to stay compliant and Market Infrastructure providers ensuring their solutions are adopted. This case study explores how our client, a leading FMI in the industry, tackled the mounting pressure of regulatory changes and the need for seamless client integration with existing and new customers across Europe.
Regulatory Pressures: A high volume of regulatory mandates placed pressure on our client’s customers and drove a spike in regulatory change projects for our client’s integration team. Specifically, EMIR Refit by ESMA which impacted global clients reporting to this jurisdiction.
Supporting Growth: An outperforming sales team led to a large book of work to service new client integrations that had the integration team at full capacity.
Language Proficiency Requirement: With increased sales across the European region, client demand for European language skills increased to better serve their customers.
Strategic Resource Blend: To address the challenges, a strategic blend of integration specialists and regulatory domain experts was identified as crucial.
Tailored Team Composition: A team of three operations consultants, boasting 2 to 15 years of experience in Capital Markets and Regulatory affairs, was assembled. Importantly, they possessed between them customer facing skills across both integration, regulatory knowledge, and fluency in European languages, specifically Spanish and Italian.
Bespoke Process Design: Collaborating closely with our client, a tailored selection process was designed, incorporating logical and technical assessments to ensure the right expertise was integrated into the team.
Pre-engagement Training: Pre-engagement training sessions were conducted to equip consultants with in-depth knowledge of our client’s business, domain, and culture, ensuring immediate impact from day one and a focus of best-practice when performing the role.
Dedicated Support Team: Ongoing pastoral care and learning & development planning provided continuous support to our consulting team whilst on the engagement. Delivery & Oversight meetings were held regularly addressing challenges faced, driving conversations to enhance workflows, and promoting operational best practice.
Successful Integrations: The team completed numerous complex integrations, across major global regulations.
Effective Client Engagement: Worked with a diverse set of participant types using various source systems. With a professional approach to communications, client engagement, proactive problem-solving often in native languages. The agility of our approach, offering help where required or volunteering advice to pre-empt the escalation of issues either internally or with clients.
Tailored Approaches: Our team adapted approaches used throughout the project, i.e. lessons learnt being used to improve our clients end-to-end process as well as advising our client on theirs.
Observation-Driven Recommendations: Client observations were systematically tracked, culminating in a comprehensive recommendation report. This report outlined actionable insights to improve people, process, and technology aspects of the existing function.
Deep Expertise: Our client gained access to a team with deep subject matter expertise and operational proficiency, aligning seamlessly with both the domain and function requirements.
Language and Technical Skills Enhancement: Language skills in Spanish and Italian, along with technical skills, were sourced and developed throughout the engagement.
Increased Management Bandwidth: Pre-engagement work led to seamless integration minimising the management time spent on acclimatisation. Ongoing pastoral care and learning & development planning was managed by our support team.
Retention Opportunity: The engagement not only delivered immediate solutions but also opened avenues for conversion for our client. A talent pipeline was built allowing for knowledge, experience, and skills to be retained by our client's team, ensuring sustainability for future endeavours.
Hear What Our client said!
Testimonials
“Made a stressful year significantly easier to manage”
"While running 5 regulatory uplift programmes with hard deadlines, there is not a lot of room for resource flexibility and Oxygen along with their consultant’s willingness to collaborate and find solutions, made a stressful year significantly easier to manage. We were able to successfully deliver on the regulatory change programmes, ensuring continuity for our clients and the continued expansion of the business."
Terence - S&P Global, Cappitech-
"We would be happy to have Oxygen's Consultants back"
"Bringing Oxygen onboard enabled us to manage the peaks and troughs of our resourcing requirements, within budget and the with the flexibility to change course as needed. If the requirement arises, we would be happy to have Oxygen consultants back and would recommend their service to anyone who asks."
Terence - S&P Global, Cappitech